Is there a place I can do a test ride?
Test rides are available at our retail location: 4013 Leary Way NW, Seattle, WA 98107
How do I become a dealer?
Contact Justin at firstname.lastname@example.org for more information.
How fast is MYLO?
The top speed is 17mph in power level 3.
What is the Warranty?
The MYLO comes with a 1 year warranty which covers any manufacturer defects. The warranty does not cover damage due to misuse or parts that undergo normal wear and tear such as tires, brake pads, etc.
What’s your return policy?
- Purchased but not shipped: 15% processing fee + applicable credit card processing charges.
- Shipped but unopened box is returnable within 30 days after ship. There is a 20% restocking fee, customer pays shipping both ways. To be eligible for a return, your item must be returned in an unopened box and in the same package and condition that you received it.
- PIM Bicycles assists in all warranty repairs needed if a system failure occurs.
- No refunds on shipping charges.
Do you ship oversees?
Currently we only ship to U.S. and Canada.
Do you have customer service?
The MYLO is a fully-supported product. Our trained staff is available to answer any tech or service questions.